Support
Stuck? We’re here to help
One small team, real answers. We usually reply within two business days. We’ll always respond to questions about your data within thirty days.
Help with the game
Is something not working, did a purchase not come through, or are you stuck on a level? This is the address listed in the app and the app stores.
support@wordswithmia.comGeneral inquiries and press
Questions about the game or Olympheon, partnership inquiries, and anything that doesn’t quite fit elsewhere.
info@wordswithmia.comPrivacy and your data
Request access to, correction of, or deletion of your data, or ask us about our Privacy Policy. We’ll respond within thirty days.
privacy@wordswithmia.comSecurity
Found a vulnerability? Report it here and we’ll look into it. Please give us time to fix it before publishing any details.
security@wordswithmia.com
All addresses end in @wordswithmia.com and reach the same team, so feel free to choose the one that fits best.
Most requested
Most people can sort these out themselves
If your question isn’t listed here, just send us an email. Please include your language, your device and, for purchases, the store where you bought it.
Cancel a subscription
Home Pass and World Pass are managed through your app store, not through us. Cancel in the App Store (Settings > your name > Subscriptions) or Google Play (Subscriptions). Your pass will keep working until the end of the period you’ve already paid for.
Restore purchases on a new device
Use "Restore Purchases" in the app. Make sure you’re signed in with the same Apple or Google account you used for the purchase, or the store won’t be able to find it.
Bring your progress with you
Link your profile to an Olympheon account using Sign in with Apple or Google. Your stamps, streak flame and progress will then follow you to every device where you sign in.
A puzzle book won’t open
Puzzle books are one-time purchases and yours to keep. If one isn’t working, email the name of the book and the store where you bought it to our support address. Including proof of purchase will help us sort it out faster.
Turn off usage statistics
In the app, go to Settings > Usage Statistics. The game will keep working as usual, but we’ll stop collecting information about how you play.
Withdraw advertising consent
In the app, go to Settings > Privacy > Ad Privacy Choices. On iOS, you can also use Settings > Privacy & Security > Tracking.
Delete your account
Send a message to privacy@wordswithmia.com from the email address linked to your account. We’ll delete your account and your progress. We can’t reverse purchases tied to your app store account.
A word that isn’t accepted
The word lists come from public sources for each language and aren’t perfect. If a word is missing, email us the language and the word, and we’ll include it in a future batch update.
OLYMPHEONThe studio
Words with Mia is a game by Olympheon
One Olympheon account for all our games. Your name, friends, and progress come with you across Words with Mia, Mio Path, and SudoMio. Curious about what else we’re working on? Visit olympheon.com.
- Company
- OLYMPHEON B.V.
- Chamber of Commerce number
- 42110578
- VAT ID
- NL869778808B01