Support
Stuck? We’re here to help
We’re a small team, and you’ll always get a real answer. We usually reply within two business days. We’ll respond to questions about your data within thirty days.
Game support
Is something not working, did a purchase fail to come through, or are you stuck on a level? This is the same address listed in the app and the app stores.
support@wordswithmia.comGeneral inquiries and press
Questions about the game or Olympheon, partnership inquiries, and anything else that doesn’t quite fit elsewhere.
info@wordswithmia.comPrivacy and your data
Request access to, correction of, or deletion of your data, or ask us about our Privacy Policy. We’ll respond within thirty days.
privacy@wordswithmia.comSecurity
Found a vulnerability? Report it here and we’ll look into it. Please give us time to fix it before publishing any details.
security@wordswithmia.com
All addresses end in @wordswithmia.com and reach the same team, so feel free to choose whichever one seems like the best fit.
Most requested
Most people can sort these out themselves
If your question isn’t listed here, just send us an email. Include your language, your device, and, for purchase-related questions, the store where you made the purchase.
Canceling a subscription
Home Pass and World Pass subscriptions are managed through your app store, not through us. Cancel in the App Store (Settings > your name > Subscriptions) or in Google Play (Subscriptions). Your pass will keep working until the end of the period you’ve already paid for.
Restoring purchases on a new device
Select "Restore Purchases" in the app. Make sure you’re signed in with the same Apple or Google account you used for the purchase, or the store won’t be able to find it.
Taking your progress with you
Link your profile to an Olympheon account by signing in with Apple or Google. Your stamps, your flame, and your progress will then follow you to every device where you sign in.
A puzzle book that won’t open
Puzzle books are one-time purchases and stay yours. If one isn’t working, email the name of the book and the store where you bought it to our support address. Including proof of purchase will help us resolve it faster.
Turning off usage analytics
In the app, go to Settings > Usage Analytics. The game will keep working as usual. We’ll simply stop collecting data about how you play.
Withdrawing consent for advertising
In the app, go to Settings > Privacy > Ad Privacy Choices. On iOS, you can also go to Settings > Privacy & Security > Tracking.
Deleting your account
Send a message to privacy@wordswithmia.com from the email address linked to your account. We’ll delete your account and your progress. We can’t reverse purchases tied to your app store account.
A word that isn’t accepted
The word lists for each language come from public sources and aren’t perfect. If a word is missing, email us the language and the word. We’ll include submissions in a future batch update.
OLYMPHEONThe studio
Words with Mia is a game by Olympheon
One Olympheon account for all our games: your name, friends, and progress carry over between Words with Mia, Mio Path, and SudoMio. Curious what else we’re working on? Visit olympheon.com.
- Company
- OLYMPHEON B.V.
- Chamber of Commerce
- 42110578
- VAT ID
- NL869778808B01